We send our regular Quality Assurance Questionnaires. In response to our questionnaire in March 2020, 97% of our Service Users rated us ‘Excellent’ or ‘Good’.
Specifically in response to the question ‘what could we do better?’ we received the following comments:
‘Nothing from our side, they and the company are great. We wouldn’t be able to cope without them at all, they are life savers! Amazing, I never thought we would receive such great care for my dad’ Mrs W of Bacton
‘No improvement to the service is possible as I look forward to your staff visits as they are always cheerful and helpful ’ Mr C of North Walsham
‘Excellent service and very nice carers ’ Mrs B of Stalham
‘I thank you for all the help we are getting, we really appreciate it. The carers are so kind and helpful ’ Mrs W of North Walsham
‘I can’t think of anything, they are all excellent ’ Mrs C of Mundesley
‘It’s good as it is’ Mr M of North Walsham
‘At this moment in time everything has been carried out professionally ’ Mrs P of North Walsham
‘Just Keep Working ’ Mrs K of North Walsham
‘Everything is fine, no problems ’ Mr W of North Walsham