We send our regular Quality Assurance Questionnaires. In response to our questionnaire in March 2020, 97% of our Service Users rated us ‘Excellent’ or ‘Good’. Specifically in response to the question ‘what could we do better?’ we received the following comments: ‘Nothing from our side, they and the company are great. We wouldn’t be able [...]
Support me at Home provide Home Care to almost 100 people in the North Walsham, Stalham, Hoveton & Wroxham, Bacton, Mundesley areas. As you are all aware the Corona virus is spreading fast across the world. As a result of this we have put together a contingency plan in the event of an outbreak in [...]
For 5 years of employment, her commitment to Support me at Home and hard work has meant she is able to give support to our new staff in her senior role
Recognising a stroke and acting quickly to minimize the effects of a stroke. Zoe also waited with his family for the paramedics to arrive to do a safe handover.
Rob's training gave him the knowledge to take action when he accompanied a service user to a doctor's appointment. The service user had a seizure in the doctor's surgery, unfortunately, the GP stood by and watched. Well done to Rob.
Acting quickly to save a service user in a smoke-filled home who was in immediate danger!
Time for an update on our bank vault in the old Natwest Bank!! - it has finally been removed. After all the media attention in various news outlets, we have finally got over a slight problem of a 12 panel bank vault in our new premises. A local Norfolk company stepped up and took the [...]
Congratulations to Diane for being Carer of the Month for October. Diane is the most patient of carers and always has a smile on her face. Diane has been with Support me at Home for over 2 years. Well done Diane from all the team at Smah X
SEPTEMBER carer of the month- is Dawn Although Dawn is not officially a carer she has earned the carer of the month award. Dawn is employed as a home help and has been working for SMAH since 2016. She undertakes s/user's shopping and cleaning. She is loyal, reliable and forever going above and beyond to [...]
Chocolates and flowers were delivered by Mrs H's family today....Mrs H was found on the floor in a house filled with smoke, she was unconscious. Our carer Beverley was quick to take action when she couldn't get into Mrs H's property, by calling thefire service & paramedics who arrived on scene very quickly to help. [...]