Support me at Home provide Home Care to almost 100 people in the North Walsham, Stalham, Hoveton & Wroxham, Bacton, Mundesley areas.
As you are all aware the Corona virus is spreading fast across the world. As a result of this we have put together a contingency plan in the event of an outbreak in North Norfolk should we encounter severe staff shortages.
If you or any family member have been abroad or planning too, we would ask that you do not visit our service users, unless essential to limit any possible infection to your family and carers providing care.
In the event that we have severe staff shortages, we will prioritise all service users into a high, medium or low category.
High priority will have their calls scheduled first. We potentially will be asking family members, to be the second double up carer, if you live with your spouse or partner.
We may have to limit calls, for example, a morning and evening visit instead of the usual three or four calls per day. We will provide personal care and medication at these calls and leave food and drink available for lunch/tea if this is a service we normally provide. If you are able to be prompted to take medication, we will make a phone call to make sure you have taken it.
For medium priority service users, we again may limit your calls by providing the am call for personal care and medication and leave food and drinks available for lunch/tea. We will also be asking family or relatives to provide the calls that we cannot, to make meals and administer medication.
For low priority service users such as cleaning and shopping visits, it may result in cancelling these calls altogether. We would ask family members to arrange shopping or delivery of shopping to service users.
For service users who require prompting of medication visits, we would telephone the service user to remind them to take their medication.
For pop in welfare visits or companionship sits, we would cancel these visits but would make telephone calls to check on you.
It would be helpful if we can rely on family, neighbours & friends to provide visits if the need arises in the coming months.
We will also ask the local volunteer groups for assistance, the WI, ex-carers, and people who have a current DBS already in place.
If you/ your family member or relative has a neighbour you can trust, please let us know their contact details so we can get in touch with them in an emergency.
We are following current government guidelines and will update this page and our facebook page as the situation develops.
Any questions or concerns please contact our office on 01692 531 241.