We send our regular Quality Assurance Questionnaires. In response to our questionnaire in March 2020, 97% of our Service Users rated us ‘Excellent’ or ‘Good’. Specifically in response to the question ‘what could we do better?’ we received the following comments: ‘Nothing from our side, they and the company are great. We wouldn’t be able to cope without them at all, they are life savers! Amazing, I never thought we [...]
Support me at Home provide Home Care to almost 100 people in the North Walsham, Stalham, Hoveton & Wroxham, Bacton, Mundesley areas. As you are all aware the Corona virus is spreading fast across the world. As a result of this we have put together a contingency plan in the event of an outbreak in North Norfolk should we encounter severe staff shortages. If you or any family member have [...]
For 5 years of employment, her commitment to Support me at Home and hard work has meant she is able to give support to our new staff in her senior role
Recognising a stroke and acting quickly to minimize the effects of a stroke. Zoe also waited with his family for the paramedics to arrive to do a safe handover.
Rob's training gave him the knowledge to take action when he accompanied a service user to a doctor's appointment. The service user had a seizure in the doctor's surgery, unfortunately, the GP stood by and watched. Well done to Rob.
Acting quickly to save a service user in a smoke-filled home who was in immediate danger!
Time for an update on our bank vault in the old Natwest Bank!! - it has finally been removed. After all the media attention in various news outlets, we have finally got over a slight problem of a 12 panel bank vault in our new premises. A local Norfolk company stepped up and took the job on. A great team of men who were as determined not to be beaten [...]
Congratulations to Diane for being Carer of the Month for October. Diane is the most patient of carers and always has a smile on her face. Diane has been with Support me at Home for over 2 years. Well done Diane from all the team at Smah X
SEPTEMBER carer of the month- is Dawn Although Dawn is not officially a carer she has earned the carer of the month award. Dawn is employed as a home help and has been working for SMAH since 2016. She undertakes s/user's shopping and cleaning. She is loyal, reliable and forever going above and beyond to help not only s/users but the SMAH team. Thank you for all your hard work [...]
Chocolates and flowers were delivered by Mrs H's family today....Mrs H was found on the floor in a house filled with smoke, she was unconscious. Our carer Beverley was quick to take action when she couldn't get into Mrs H's property, by calling thefire service & paramedics who arrived on scene very quickly to help. Without Beverley's quick action Mrs H could have died. Well done Beverley!!, Support me at [...]
Another birthday cake made by our wonderful carers Paul & Jayne for Syd! Happy 70th Birthday Syd from all the team at Support me at Home
Congratulations to CarrieAnn for being carer of the month. Thank you for your hard work and caring nature, and stepping in at short notice. The most reliable carer you could have.