Please would you pass my thanks onto your team of carers who are visiting my parents, L & B.
Thank you so much for listening and understanding what we were asking for when my brother and I came in to see you last month.
Although I haven’t’ met your team yet, my brother and sister have. They both agree the low-key, non-intrusive support your team are providing is exactly what we wanted for mum and dad.
Our parents have always been very private and independent people and until very recently managed with very little outside help.
The kindness and patience your team are showing out parents will I’m sure encourage Mum and Dad to accept more support as time goes by. I believe Dad asked on of your team if she would wash his hair – this was music to my ears because it means Dad is beginning to accept Mum can’t provide the care she previously did and more importantly, he is comfortable with the carers.
So thank you again for providing such a flexible, personalised and caring service.