We started Mrs B’s care package with just one call a week, this gradually increased as SMAH noticed she was neglecting herself. Mrs B also had lots of out of date food and she was not able to clean the dishes that filled the kitchen.
We asked Mrs B if she would consider having more visits, at least twice a day. We were concerned she was not eating or drinking enough, she was sometimes confused and was often alone for days on end.
After some phone calls we managed to increase the care visits to Mrs B to twice a day. Mrs B had some memory issues and our carers noticed she had left pans on the stove which had boiled dry.
We contacted social services to see if they could help with some assistive technology and to see if they could assess Mrs B for some additional visits so we could keep her as safe as possible.
Mrs B had not seen her GP for a long time and we felt she needed the doctor to give her a check up. A memory test was also needed.
Our carers were on hand when the GP visited and we provided a carer to assist the social worker to talk to Mrs B on the phone for her consent to visit to do their assessment for more care.
When Mrs B’s family were unable to speak to the doctors for the results of the memory test, we visited Mrs B to ask for her consent and to ask her to sign a consent form for the doctors to speak with her family.
Sometimes the little things we do, make a huge difference to our service users and their families.