We send our regular Quality Assurance Questionnaires. In response to our questionnaire in March 2020, 97% of our Service Users rated us ‘Excellent’ or ‘Good’. Specifically in response to the question ‘what could we do better?’ we received the following comments: ‘Nothing from our side, they and the company are great. We wouldn’t be able [...]
Support me at Home provide Home Care to almost 100 people in the North Walsham, Stalham, Hoveton & Wroxham, Bacton, Mundesley areas. As you are all aware the Corona virus is spreading fast across the world. As a result of this we have put together a contingency plan in the event of an outbreak in [...]
For 5 years of employment, her commitment to Support me at Home and hard work has meant she is able to give support to our new staff in her senior role
Recognising a stroke and acting quickly to minimize the effects of a stroke. Zoe also waited with his family for the paramedics to arrive to do a safe handover.
Rob's training gave him the knowledge to take action when he accompanied a service user to a doctor's appointment. The service user had a seizure in the doctor's surgery, unfortunately, the GP stood by and watched. Well done to Rob.
Acting quickly to save a service user in a smoke-filled home who was in immediate danger!
Another birthday cake made by our wonderful carers Paul & Jayne for Syd! Happy 70th Birthday Syd from all the team at Support me at Home
Congratulations to CarrieAnn for being carer of the month. Thank you for your hard work and caring nature, and stepping in at short notice. The most reliable carer you could have.
Congratulations to Ramona for being carer of the month for July. She always has a smile on her face and is caring and empathetic to all our service users
We asked: Does your care plan meet your needs – 97% replied YES Is your care plan carried out to your satisfaction – 98% replied YES Are you treated with kindness, respect and dignity – 100% replied YES Do you feel involved with your own choices when care is carries out? – 100% replied YES [...]