We asked:
- Does your care plan meet your needs – 97% replied YES
- Is your care plan carried out to your satisfaction – 98% replied YES
- Are you treated with kindness, respect and dignity – 100% replied YES
- Do you feel involved with your own choices when care is carries out? – 100% replied YES
- Would you feel able to tell your carer if you were unhappy about something? – 100% replied YES
- Is your rota delivered to you in time for a new week to start? – 74% replied YES
- Does the carer arrive and leave on time at your house? – 79% replied YES
- When you contact the office are you listened to? – 100% replied YES
- Is the out of office hours service responded to in a timely fashion? – 100% replied YES
- Are office staff polite and friendly on the phone? – 100% replied YES
- Do office staff respond to messages promptly? – 100% replied YES
- Are you confident to inform the office staff if you have a complaint? – 100% replied YES
- Are you happy with the service overall? – 100% replied YES
- Are you happy with your care overall? – 100% replied YES